Usually, we can modify the order information for you before delivery, such as zip code, address, product replacement, etc. But please contact us as soon as possible.

please contact us in following ways:
E-mail: contact@rarexstore.com

As soon as you place your order, we’re on it – We know you want to receive your package ASAP! Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are only able to cancel your order if it has not been processed at our warehouse. In case your order is already forwarded to the carrier, unfortunately, we can’t cancel it, so it is important to contact us ASAP.

Please check your address on your confirmation email which is sent after purchase.

• If the product has not been shipped, don’t worry, please send us the correct address as soon as possible so that it can be changed.
• If the product has already been shipped, we are sorry for that. Anything can’t be changed in this situation. Maybe you can pay more attention to the logistics, you can get it from your local post office when your package arrives your country. We sincerely apologize for any inconvenience that we caused.

Please contact us by email: contact@rarexstore.com within 24 hours of placing your order.

Yes, we do! We ship to almost every country in the world except the following ones. Due to shipping restrictions, we’re sorry and will keep working on this.

• Bahamas
• Yemen
• Cuba
• Iran
• Sudan
• Syria

* Free shipping for all orders over US$69.99 (Free Product is not included). Otherwise, it costs US$6.9.

*The shipping cost of the Free Product is not deductible. (If you place order over $69.99, including free products and other priced products, and you are asked to pay the postage, this is the shipping cost $18 of each free product.)

PS. We have free shipping site-wide promotions during the sale season. Stay tuned!

✈Worldwide Free Shipping  For Orders Over $69.99 ✈

Shipping Range

• We can ship to the world & Worldwide free shipping for orders over $69.99.
• We ship to almost every country in the world. We also offer paid Express Couriers (DHL) as an alternative option.

Delivery Time

• Order Processing: 2-5 Business Days.
• Express Shipping Time (DHL): 6-8 Business Days.
• Standard Shipping Time: 7-20 Business Days.

Note:

1. Other countries not in the list, please see the actual payment page or contact our customer service.

2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.

Wrong Shipping Information

• If you have left a wrong shipping address or contact information, please contact our customer service within 2 hours.
• Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
• Contact us at contact@rarexstore.com

If the product does not meet your satisfaction, you can return it within 14 days of receiving your order. Please note that the refund will be for the amount you paid at the time of the transaction (not including items sold on sale or special Price) and the customer will be responsible for the shipping costs back to us.
The product should be shipped in its original packaging as you had received it.
In the unlikely event that an item is returned to us in an inappropriate condition, we may have to send it back to you.
All goods will be checked upon return.
You are responsible for the merchandise until it reaches us in the warehouse, so make sure the product is packed properly and cannot be damaged on the way.
Make sure you are using a mail service that insurer you, for the value of the items you return and get your proof of delivery.
If the tracking number is included, please make sure to send to contact@rarexstore.com

We’ll send you an email to let you know when the package is received and checked, and of course the refund process.

To cancel or change an order you may contact our customer service

Our customer service is available Sunday-Thursday 09:00 – 20:00 (GMT+2)

After working hours you can send us an email to:
contact@rarexstore.com
Please specify the reason for the return, purchase date, and the order number.

The coupon code must be entered on the payment page.
Above the form filling out the details, click “Click here to enter the coupon code” and enter your coupon code.

In most cases, there are no multiple discounts and more than one coupon code cannot be used. If the offer allows double discounts, we will note this.

No, credit details are automatically sent to the Paypal company.

The site is secured by SSL standard and with the highest level of a secure payment system according to the PCI Level 1 standard.

You can pay in a variety of credit card types via paypal or through your paypal account.